This website is owned by Maison Gems SA. These terms and conditions will be part of the contract between the customer and Maison Gems SA. Maison Gems SA is registered in Switzerland, company no. CH-660.2.375.005-4. Our registered office is 37-39 Rue de Vermont, 1202 Genève, Suisse
Access to and use of this website and the products and services available through this website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms and Conditions "). By using the Services, you are agreeing to all of the Terms and Conditions, as may be updated by us regularly.
Contract and Terms of Sale
All orders placed on this website will be subject to acceptance in accordance with these Terms and Conditions.
When you place an order to purchase goods from Maison Gems SA, we will send you an email confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send email confirmation to you that we’ve dispatched that product to you. That acceptance will be complete at the time we send the Dispatch Confirmation email to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation email to have been dispatched do not form part of that contract.
Maison Gems SA will endeavour to process the order and send the goods within the time period stated at point of purchase. Any dates quoted for delivery are indicative only.
Maison Gems will not be liable for any loss or expenses sustained by the buyer arising from any delay in the delivery of the goods howsoever caused. We will not be held responsible for any deliveries delayed due to postal delays or force majeure.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit, debit card or PayPal account used to place your order and that there are sufficient funds to cover the order cost. We reserve the right to obtain validation of your credit card, debit card or PayPal details before accepting your order. Ownership of the goods remains with Maison Gems limited until the complete payment of the order has been made.
Prices and Product Availability
All prices are given in £ Sterling, or Euro inclusive of VAT at the current Swiss rate. Prices may change and offers may be withdrawn at any time. The prices do not include delivery and picking charges, which are added to your order on checkout. You will be responsible for any other taxes applicable in the territory to which the goods are sent.
Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
All displayed products are subject to availability. We take great care to update our website at the earliest opportunity. Once an item is sold out it will be marked as such (“On order”). As there is a delay between the time when your order is placed, and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible for agreement on further actions. If no payment has been made yet you have the choice between an amended order and bill, a substitute product or a delivery at the time the product becomes available. In case of payment you also have the option of a refund.
Display on the Website
We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an exact representation of the goods. Please refer to our Returns Policy (see 4.) if you are unhappy with your purchase.
Please note that handmade beads may vary slightly in size, colour and weight. While every effort is made to represent the products accurately, images shown may vary slightly from the actual product.
Information on the Maison Gems SA website may contain technical inaccuracies or typographical errors. We attempt to make descriptions as accurate as possible, but do not warrant that the content of the website is accurate, complete, reliable, current, or error-free.
If upon receipt of your delivery you are unhappy with your purchase you have the option to return the order, or separate items in your order, within 14 days of receipt. Please contact us prior to making a return.
In order to make a return, all goods you would like to return must be unused, in their original packaging and in a saleable condition, with any labels still attached. Once we have received the item(s) a refund or credit note will be issued.
If the goods are not what you ordered or they are faulty, please contact us to organise a return at our expense. Please inform us immediately or within 14 days of receipt.
Please make sure that you obtain proof of posting as we will not be held responsible for any lost or damaged item and we reserve the right to charge you for any such lost or damaged item.
If your goods have not arrived within 3 weeks please advise us, after this time we are not able to provide a refund or send replacement item/s.
Maison Gems SA will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.
We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the Terms and Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
You agree fully to indemnify, defend and hold us, and our directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Terms and Conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
These terms and conditions are subject to EU and Swiss laws.