FAQs

Why can't I see prices on your website?

To see prices on our website you need to create an account. This will only take a few minutes of your time and ensures we can provide you with the best service and customer care. Click here to create and account.

When I click on size and pack size nothing happens

To be able to see the size of the stone and the quantity it is sold in you need to first pick the colour you want it in.

How do I know this is genuine Swarovski gemstones?

We are an authorized distributor of Swarovski gemstones. All wholesale packs are sent in the authentic Swarovski packaging. 

Do you sell only online?

No. We are happy to take orders over the phone and set up your account for you. If you are unsure about the product or what to buy, we can also arrange a meeting to show you samples of the genuine gemstones and created stones you are interested in.  

How quickly will my order ship?

We ship generally within 1-3 working days. If your items are back ordered, we will email you with an expected delivery date. All orders are sent with express shipping via DHL.

Do you sell wholesale or retail?

All our Swarovski gemstones and created stones are sold in wholesale packs, half packs and quarter packs. Prices are adjusted according to the size of the packs (i.e. the quantity of stones you purchase).

 

Gemstone glossary

Mohs scale. The Mohs scale, developed in 1812 by german geologist and mineralogist Frederich Mohs, is the scale of mineral hardness. It measures a gemstone’s hardness in relation to other gemstones based on its ability to resist scratching.

 

Swarovski glossary

MQ – Standard quality. Swarovski MQ Genuine Gemstones exhibit excellence in machine cut, brilliance and polish, however they will include stones with minor flaws such as slight defects in facet symmetry, which are only visible under a 10x magnification loupe. MQ stones have a clarity range from eye-clean to eye-visible. 

FQ – Special requirement. Swarovski FQ Genuine Gemstones exhibit excellence in machine cut, brilliance and polish. Each stone is cut to achieve perfect facet symmetry and is colour sorted. FQ stones are free of visible colour zoning, allowing for only the slightest inclusions. FQ stones have no defects visible to the naked eye and only minor flaws when viewed under a 10x magnification loupe.

Thermal Colour Fusion (TCF) technology is used to create a range of colours from a white (colourless stone). Patented in Austria and the United States, Swarovski‘s TCF technology enhances the surface of the stone with a permanent, hard-ceramic enhancement, which is resistant to production and cleaning methods such as ultra-sonic, magnetic pin, and acid baths. The TCF technology restricts the colouration to the near-surface region of the stone. >